Terms & Conditions

Appointments

To provide our clients with prompt and convenient appointment times, we require a £50 booking fee when booking consultations for injectable treatments. This booking fee is redeemable against the price of the treatment.

If you are unable to attend your appointment, we require 48 hours’ notice to reassign your appointment to another client. If you do not attend your appointment or cancel within 48 hours, 100% of the booking fee will be forfeited. As a goodwill gesture, we will discount any rebooked treatment by 50% of the forfeited booking fee amount.

The above also applies if you arrive late for your appointment and the consultation or treatment cannot be carried out.

Prices

Our listed prices serve as a guide and are subject to confirmation at the time of consultation. Prices may vary without prior notice.

Courses

All treatments purchased as part of a course must be paid in full at the time of your first treatment. All treatments must be completed within twelve months of the date of the first treatment. Any treatments not completed by the first anniversary of the purchase date will be forfeited unless otherwise agreed by Allure Aesthetics. All courses of treatments are non-refundable and non-transferable. If you have paid for a course and are unable to complete it for medical reasons, we will issue a refund by deducting the full list price of all treatments taken, including those forfeited for non-attendance, from the total price of the course of treatments paid for, and we will refund the difference.

Cancellations and Refunds

We require at least 48 hours’ notice for any appointment cancellations. Failure to provide sufficient notice may result in the forfeiture of your booking fee or treatment cost, as outlined above. Refunds are only provided in line with the conditions detailed under ‘Courses’.

Clinics

Allure Aesthetics operates from two convenient locations:

• Nunthorpe Wellness Centre: 87 Guisborough Road, Nunthorpe, Middlesbrough, TS7 0JS.
• Redcar: 16 Station Road, Redcar, TS10 1AQ.

Our clinics are designed to offer a comfortable and professional environment for all your aesthetic needs.

Website Access

Access to our website Allure Aesthetics is provided in accordance with these conditions. Any services used or orders placed by you must comply with these terms.

Personal Information

By using our services, you agree that the personal information provided is accurate and up-to-date. This information will be treated with the strictest confidence and used to create a patient record in our clinical system. We may need to share this information with healthcare partners, such as labs or testing centers, depending on the nature of your treatment. Your information will never be used for marketing purposes without your consent, nor will it be sold to third parties.

Modifications to Services and Prices

Prices for our services are subject to change without notice. We reserve the right to modify or discontinue any service at any time without prior notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of a service.

Orders and Cancellations

We take all reasonable care to keep your order and payment details secure. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when ordering from our website.

Complaints

We aim to resolve any complaints promptly and fairly. Please provide sufficient information for us to investigate your complaint. We will acknowledge your complaint within 2 working days and provide a definitive response within 28 days.

Indemnity

You agree to indemnify and hold harmless Allure Aesthetics, its officers, directors, employees, agents, and suppliers from any claims, liability, damages, losses, costs, and expenses arising out of any breach of these Conditions by you or any other liabilities arising from your use of our website.

Limitation of Liability

While we strive to ensure the accuracy of the information on our website, we do not guarantee that the website will meet your requirements or be uninterrupted, timely, or error-free. We shall not be liable for any losses or damages arising out of or in connection with the use of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by Allure Aesthetics. We are not responsible for the content or practices of any linked websites. Interaction with third-party websites is subject to their own terms and policies.

Product Descriptions and Pricing

We strive to ensure that all details, descriptions, and prices on our website are accurate, but errors may occur. We reserve the right to correct any inaccuracies or to change or update information at any time without prior notice, including after you have submitted an order.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any inquiries or concerns, please contact us at:

• Email: info@allureaestheticsnortheast.co.uk
• Nunthorpe Clinic: 87 Guisborough Road, Nunthorpe, Middlesbrough, TS7 0JS.
• Redcar Clinic: 16 Station Road, Redcar, TS10 1AQ.